User tracking allows you to identify your users, track their cost, conversations and more.
The strict minimum to enable user tracking is to report a
userId, however you can report any property you'd like such as an email or name using an
Tracking users with the SDK
Tracking users on the frontend
If you are tracking chat messages on the frontend, you can use the
identify method of the monitor to identify the user there.
While you can track any property you'd like, we recommend using the following ones:
|Name of the user|
|Email of the user|
|URL to an avatar|
|Group or company ID the user belongs to|