Privacy Policy

Last Updated: 12 October 2023

Introduction

Welcome to LLMonitor, a monitoring platform for LLM apps based in the United Kingdom. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when using our service.

Data We Collect

Information You Provide

• Account Information: Email address, password, and other account-related data.
• User Data: Information related to your LLM apps monitored through our platform.

Automatically Collected Information

• Log Files: IP addresses, browser type, and other standard web log data.

Cookies and Tracking Technologies

We use cookies for authentication, live chat, and analytics on our dashboard. No cookies are used in our SDKs.

How We Use Your Data

• To provide, maintain, and improve the service.
• To send you communications about the service.

Data Storage and Security

Your data is stored in data centers located in Germany, Europe. We employ industry-standard security protocols.

Data Retention

Data retention depends on the customer's plan. For free users, data is retained for 30 days.

Data Sharing

We do not share your data with third parties.

Children's Privacy

Our service is not intended for children under the age of 13, and we do not knowingly collect data from them.

Your Rights

You have standard rights to access, correct, or delete your data in accordance with SaaS best practices.

Communication Preferences

Opt-out of receiving product-related communications by contacting us at hello@llmonitor.com.

Data Deletion

Request deletion of your data at any time by contacting us at hello@llmonitor.com.

Dispute Resolution

Disputes related to this Privacy Policy will be resolved through a standard process governed by the laws of the United Kingdom.

Contact Information

For questions about this Privacy Policy, contact us at:

• Email: hello@llmonitor.com

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy. The "Last Updated" date will reflect the most recent changes.

By using our service, you consent to this Privacy Policy.